Credit Suisse, which is already testing robo-advisory, doesn't want to simply build another robot. «The DNA of our bank is advising clients – that's why solutions will aim for robo-advisors to help us advise clients,» she said. At the same time, a broad spectrum of investments as well as specialized instruments, and not just index funds, will be offered.
From Foundation to Finishings
Credit Suisse is also running machine learning projects in regtech: for example, client advisors are supported abroad with specific questions. Client-facing sites are looking to translate verbal feedback into a standardized format, via machine.
The bank already uses learning machines to streamline its processes: its early scanning solution scans, reads and carries out payment orders. «This allows us to hugely reduce paper use in the Swiss universal bank,» Bridge said.
She is also at pains to not overload clients with too many new things: the summer rollout won't affect existing services, she says.
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