Postfinance, the banking unit of Switzerland’s federal post service, appointed a new employee to serve clients online – a robot, the first of its kind in the country.
The company, which is based in the capital Bern and belongs to Swiss Post, recently introduced a chatbot, which answers simple questions posed by its clients. A pioneering service, Postfinance said in a statement today (in German).
The chatbot is part of the Postfinance website and is available 24/7. The robot knows answers to all the standard requests posed by clients, the company added.
There’s one drawback however, and that’s the robot’s linguistic versatility: it knows only German, and that in a country with four official languages. The product was developed by Elca, an IT services company.
