The insurer's chatbot successfully masters an initial test phase although it is already a critical client servicing tool.
Helvetia has successfully concluded its seven-month-long generative AI pilot using Chat GPT in combination in conjunction with its digital assistant Clara, an announcement sent by the St. Gallen-based insurer indicated.
Now the company wants to take everything a step further and introduce Clara as a standard service using ChatGTP-4, meaning that the chatbot will continue to answer questions from clients in Switzerland around the clock in a simple and clear fashion.
Targeting 150,000 Chats
Clara is accessible on Helvetia's website and works without requiring any registration. According to the company, using it follows the same exploratory curve similar to that of a learning process. Clara will be constantly updated and developed based on user feedback and it is available in German, French, Italian, English, and other languages.
Helvetia expects chat volumes of over 150,000 messages this year, almost double the number it recorded a year earlier. According to the announcement, Clara has become the insurer's most important self-service channel in a very short space of time.
